Privacy Policy

In this Privacy Policy, “we”, “our”, and “us” refer to A Grade Bathrooms, an Australian bathroom renovation company. We are committed to protecting your privacy and handling your personal information responsibly and transparently in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

1. Personal Information We Collect

We may collect and hold personal information that is reasonably necessary to provide our bathroom renovation and related services, including:

• Full name
• Residential or project address
• Phone number and email address
• Property details relevant to bathroom renovations
• Quotation and project-related information
• Payment details (where electronic payments are made)
• Communications with us via phone, email, or website forms
• Information provided through online enquiries or quote requests
  

Employment Applications

If you apply for a position with A Grade Bathrooms, we may collect:

• Name and contact details
• Résumé and employment history
• Qualifications, licences, and references
  

Providing personal information is optional; however, not providing it may limit our ability to supply quotes, book services, or complete renovation work.

2. How We Collect and Store Personal Information

2.1 How We Collect Information

We collect personal information when you:

• Contact us via phone: 0452 583 536 | 0426 790 367
• Send an email to: Info@agradebathrooms.com
• Submit an enquiry or quote request through our website
• Engage us for bathroom renovation services
• Communicate with us during a renovation project
• Interact with our business via social media
• Apply for employment
  

We may also receive personal information from third parties, such as:

• Builders, contractors, or suppliers involved in your renovation
• Property owners or agents acting on your behalf
  

If someone provides your information on your behalf, they must have your consent to do so.

2.2 How We Store and Protect Information

We store personal information:

• Electronically on secure, password-protected systems
• In limited physical records stored securely
  

We take reasonable steps to protect your personal information from:

• Unauthorised access
• Loss or misuse
• Alteration or disclosure
  

When personal information is no longer required, it is securely destroyed or de-identified.

3. Why We Collect, Use, and Disclose Personal Information

We collect and use personal information to:

• Provide accurate quotes
• Plan and deliver bathroom renovation services
• Manage bookings, schedules, and project updates
• Process invoices and payments
• Communicate regarding your renovation project
• Coordinate suppliers and subcontractors
• Address warranty claims or service issues
• Improve our services and customer experience
• Meet legal, regulatory, or insurance requirements
  

Examples include:

• Confirming renovation details
• Coordinating trades and material deliveries
• Sending invoices and receipts
• Providing project updates
• Responding to enquiries or complaints
  

3.1 Phone, Email & SMS Communications

We may use your contact details to:

• Confirm appointments and site visits
• Provide updates about your renovation
• Communicate essential project-related information
  

These communications are necessary to deliver our services and cannot be opted out of while a project is active.

3.2 Marketing Communications

You may occasionally receive information about:

• Our services
• Special offers or promotions
  

You can opt out of marketing communications at any time by contacting us or using the unsubscribe option where provided.

3.3 Website Analytics

Our website may use tools such as Google Analytics to help us understand website usage and improve performance. These tools may collect non-identifiable information such as:

• Pages visited
• Time spent on the site
• Browser and device information
  

Third-party service providers are required to handle this data in accordance with Australian privacy standards.

3.4 Overseas Disclosure

A Grade Bathrooms does not routinely disclose personal information overseas. However, some website hosting, analytics, or cloud-based services may store data on servers located outside Australia. We take reasonable steps to ensure these providers comply with privacy obligations equivalent to Australian standards.

4. Accessing or Correcting Your Personal Information

You may request:

• Access to the personal information we hold about you
• Corrections to any inaccurate, outdated, or incomplete information
  

Requests can be made by contacting us using the details below. We will respond within a reasonable timeframe. If there is a cost involved in retrieving archived information, we will advise you in advance.

5. Privacy Complaints

If you believe we have not handled your personal information in accordance with this Privacy Policy or the Privacy Act, please contact us:

Privacy Officer – A Grade Bathrooms
Email: Info@agradebathrooms.com
Phone: 0452 583 536

We will acknowledge your complaint promptly and work to resolve it fairly and efficiently.

6. Employee Records

This Privacy Policy does not apply to current or former employee records, but it does apply to job applicants.

7. Cookies & Website Use

Our website uses cookies to improve functionality and user experience. You can disable cookies through your browser settings, however some website features may not function correctly.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page, and we encourage you to review it periodically.